Shipping & Delivery Policy

Generator World Pty Ltd provides specialized heavy-equipment logistics and delivery solutions across the Republic of South Africa. We utilize our dedicated fleet of HIAB crane trucks and articulated flatbeds to ensure safe transport and precision offloading directly to your site.


1. Delivery Coverage Area

We deliver nationwide across all 9 provinces of South Africa:

  • KwaZulu-Natal (Durban, Pietermaritzburg, Richards Bay, Newcastle, etc.)
  • Gauteng (Johannesburg, Pretoria, Midrand, East Rand, West Rand, etc.)
  • Western Cape (Cape Town, Paarl, George, Saldanha, etc.)
  • Eastern Cape (Gqeberha / Port Elizabeth, East London, Mthatha, etc.)
  • Free State, Mpumalanga, Limpopo, North West, and Northern Cape.

2. Free Nationwide Delivery

We offer Free Delivery Nationwide across South Africa on all standard diesel generators and shipping containers as promoted on our official website. Any specialized site requirements (e.g. difficult terrain, abnormal crane reach) will be discussed and agreed upon prior to dispatch.

3. Handling & Dispatch Time

  • Order Processing & Preparation: 1 – 2 business days (includes pre-delivery inspection, load testing, and securing equipment).
  • Dispatch: Orders are dispatched from Monday to Friday during standard business hours.

4. Transit & Estimated Delivery Times

Destination / Region Estimated Transit Time Delivery Method
Intra-Province (KwaZulu-Natal) Same-day to 24 hours HIAB Crane Truck / Flatbed
Major Metros (Gauteng, Western Cape, Eastern Cape) 1 – 2 business days HIAB Crane Truck / Long Haul
Regional & Outlying Provinces 2 – 3 business days Dedicated Heavy Freight Logistics

5. HIAB Crane Offloading & Site Access

Our transport trucks are fitted with heavy-duty HIAB cranes capable of offloading containers and generators directly onto prepared ground, plinths, or slab foundations. Please ensure:

  • Adequate clearance for heavy articulated vehicles (height, width, gate access).
  • Firm, level ground capable of bearing truck and crane outrigger weight.
  • Absence of low-hanging overhead cables or tree branches along the approach route.

6. Order Tracking & Delivery Notifications

Once your order has been dispatched, you will receive:

  • A formal dispatch notification with logistics details and driver contact.
  • Direct communication from the transport team prior to arrival on site.

7. Contact Logistics Department

Generator World Pty Ltd – Dispatch & Logistics
Depot Address: Lion Park, 8F5X+Q3 Cato Ridge P 477 Road, Cato Ridge, PIETERMARITZBURG, 3680, South Africa
Email: generatorworld40@gmail.com
Phone: +27-657-300-690