Privacy Policy (POPIA Compliant)

Generator World Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA, Act No. 4 of 2013) of South Africa.

1. Information We Collect

We may collect personal information directly from you when you visit our website, complete a contact or quotation form, create an account, or place an order. This information includes:

  • Identity Data: Full name, company name, title.
  • Contact Data: Email address, telephone numbers (+27), billing address, and delivery street address in South Africa.
  • Transaction Data: Details of products ordered, invoices, and payment confirmations.
  • Technical & Usage Data: IP address, browser type, operating system, and website usage statistics collected via cookies.

2. Purpose for Which Information is Used

Your personal data is used solely for legitimate business purposes:

  • Processing and fulfilling orders for diesel generators, containers, and HIAB transport services.
  • Generating official tax invoices and delivery documentation.
  • Communicating order status, dispatch alerts, and customer service updates.
  • Complying with legal, tax, and regulatory requirements in South Africa.

3. Data Security

We implement strict administrative, technical, and physical security measures (including 256-bit SSL encryption on our website) to safeguard your personal information against unauthorized access, loss, misuse, or alteration.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information only to authorized service providers (such as logistics dispatch drivers and banking partners) strictly for the purpose of completing your order.

5. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • Request access to the personal information we hold about you.
  • Request the correction, updating, or deletion of inaccurate information.
  • Object to the processing of your personal information on reasonable grounds.
  • Lodge a complaint with the South African Information Regulator (inforegulator.org.za).

6. Cookie Policy

Our website uses essential and performance cookies to provide a smooth browsing experience, remember cart contents, and monitor traffic analytics. You can adjust your browser settings to refuse cookies if preferred.

7. Information Officer Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Information Officer:
Generator World Pty Ltd – Privacy & Data Protection
Physical Address: Lion Park, 8F5X+Q3 Cato Ridge P 477 Road, Cato Ridge, PIETERMARITZBURG, 3680, South Africa
Email: generatorworld40@gmail.com
Phone: +27-657-300-690