Refund & Return Policy

At Generator World Pty Ltd, customer satisfaction is our top priority. We stand firmly behind the quality of our diesel generators, shipping containers, and transport equipment. This Refund & Return Policy outlines the terms and conditions under which returns, cancellations, and refunds are processed in compliance with the South African Consumer Protection Act (CPA No. 68 of 2008).

1. Order Cancellation (Within 24 Hours)

Customers may cancel an order within 24 hours of placement for a full 100% refund, provided the equipment has not yet been dispatched on a logistics vehicle. To cancel an order, please email us immediately at generatorworld40@gmail.com or call +27-657-300-690 with your order number and invoice details.

2. 30-Day Return Window

We offer a 30-day return policy from the date of delivery. If 30 days have passed since your purchase was delivered, we cannot offer you a full refund or exchange unless covered under our specific manufacturer warranty terms.

3. Eligibility Criteria for Returns

To be eligible for a return:

  • The item must be in substantially the same condition in which you received it.
  • Generators must not have been modified, misused, or run outside manufacturer specifications.
  • Shipping containers must remain in wind and water tight condition without structural alterations.
  • Proof of purchase (official invoice and delivery note) must accompany the return request.

4. Damaged, Defective, or Incorrect Goods

Please inspect your shipment thoroughly upon arrival via our HIAB transport team. If an item arrives damaged, defective, or does not match your signed invoice specifications:

  • Notify us within 48 hours of delivery by emailing generatorworld40@gmail.com with photos and a description of the issue.
  • Return Shipping Cost: If the return is due to our error, defect, or transit damage, Generator World Pty Ltd will arrange and cover 100% of the return freight costs.
  • You will receive a replacement unit or a full refund at your choice.

5. Customer Remorse / Change of Mind Returns

If you choose to return an item due to change of mind:

  • The item must be unused, uninstalled, and in original condition.
  • The customer is responsible for the actual return freight/transport costs to our depot at Cato Ridge, Pietermaritzburg.
  • A standard 10% restocking and handling fee may apply to cover inspection and re-warehousing.

6. Refund Process & Timeframe

Once your returned item is received at our facility and inspected:

  • We will notify you via email of the approval or rejection of your refund.
  • If approved, your refund will be processed via Electronic Funds Transfer (EFT) or original payment method within 5 to 7 business days.
  • You will receive an official proof of payment (POP) confirmation email.

7. 5-Year Warranty on Diesel Generators

All new and refurbished 3-phase diesel generators supplied by Generator World Pty Ltd include a comprehensive 5-year warranty covering mechanical failure, alternator, and controller defects under normal operational conditions.

8. Contact for Returns & Inquiries

Generator World Pty Ltd
Address: Lion Park, 8F5X+Q3 Cato Ridge P 477 Road, Cato Ridge, PIETERMARITZBURG, 3680, South Africa
Email: generatorworld40@gmail.com
Phone: +27-657-300-690